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Marketplace policy

Marketplace rules

Vehicle sales, public service history, ranking, notices and appeals.

Version: 28 August 2026

Legal review

This is a pre-launch draft. Complete the contacts and procedures, then have the document reviewed by a Latvia/EU lawyer. It is not legal advice.

Current status

Paid listing boosts and Telegram Stars are disabled; the marketplace currently operates free of charge. Old invoices are rejected and late Stars charges are automatically refunded.

Garage helps create a public vehicle page and enables contact with a seller. Unless expressly stated otherwise, Garage is not the seller, buyer, payment intermediary or party to the vehicle sale.

1. Who may list

A seller must select their status: private individual or professional trader. Regular commercial sales must not be disguised as private sales.

Before listing, a professional trader provides its legal name, address, email, phone, registration and VAT numbers, trade-register details and consumer-law commitments for verification. Listing may be limited until verification succeeds.

2. Listing requirements

  • List only a vehicle you are entitled to sell or represent.
  • State the genuine price, location, main specifications and known material defects, damage, title restrictions and serious-accident status where applicable.
  • Images must show the listed vehicle and respect third-party rights. Hide faces, addresses and documents.
  • VIN and plate are masked by default. Full disclosure is a voluntary seller choice made with awareness of the risks.
  • Promptly change the status after sale, reservation or withdrawal.

Stolen or unlawfully acquired vehicles, false documents, duplicates, bait pricing, hidden advertising, spam, malicious links and illegal or rights-infringing content are prohibited.

3. History and verification labels

The seller selects service records for the public passport. Private messages, internal notes, unredacted receipts and private fields are never published automatically.

“Workshop verified record” confirms only that a record originated from the identified verified business account. It does not confirm total mileage, absence of damage, quality of every repair or current mechanical condition. Owner-created records must be clearly distinguished.

Documents or history must not be altered to create a false impression. Garage may remove a label and preserve evidence to assess a notice.

4. Contact and transaction safety

Do not publish more contact information than necessary. Garage may provide in-app or masked contact. Never send access codes, card details or ID copies to unknown people.

Buyers should inspect the vehicle, verify VIN, title, documents, restrictions and inspection status, and obtain independent diagnostics. Payment and transfer take place outside Garage unless a specific product expressly says otherwise.

5. Ranking and paid promotion

Organic ranking may consider query/filter relevance, publication/update time, distance, profile completeness, availability status, listing quality and safety. Exact weights may change to prevent manipulation.

Paid boosts or highlights affect position/presentation and are always labelled “Ad”, “Sponsored” or “Promoted”. Payment does not affect reporting rights and is not vehicle-condition verification.

6. Notice about a listing

Report illegal or rule-breaking content using “Report” or [DSA NOTICE EMAIL]. A notice should include:

  1. the exact URL or listing ID;
  2. why it is illegal or violates a specific rule;
  3. the reporter's name and email unless lawful anonymity applies;
  4. a good-faith statement that the information is accurate.

We acknowledge receipt and communicate the decision without undue delay. Knowingly false or systematically abusive notices may lead to feature restrictions.

7. Moderation and statement of reasons

Garage may reject, demote, hide or remove a listing; disable monetisation; restrict contact; or suspend an account. Decisions may use automated signals and human review. A material decision includes understandable reasons, legal/contractual grounds, duration and appeal information unless disclosure is legally restricted.

We consider context, severity, frequency, intent, potential harm and prior violations. Urgent risk may require immediate hiding.

8. Appeal

A listing author or reporter may appeal through [APPEAL FORM LINK] or [APPEAL EMAIL] within [E.G. 6 MONTHS]. Include the decision ID and facts to reconsider.

Where practical, someone other than the original decision-maker reviews the appeal. We provide the outcome and available out-of-court/court options. Response target: [E.G. 14 DAYS].

9. Promotion payments and refunds

Price, duration, area and promotion effect are shown before purchase. If promotion was not technically delivered, contact [PAYSUPPORT EMAIL] or [/PAYSUPPORT IN BOT] with the order ID. Re-delivery, extension or refund may be offered according to law and service actually supplied.

Removal of a rule-breaking listing does not normally create a refund right for promotion already supplied, unless mandatory law requires otherwise.

10. Data and contacts

Data processing is described in the Privacy Policy. Provider: [LEGAL NAME], address [ADDRESS], reg./VAT [REGISTRATION NO. / VAT NO.].

Support: [SUPPORT EMAIL]. Content notices: [DSA NOTICE EMAIL]. Appeals: [APPEAL EMAIL].